VICIdial is a popular call center software. It is used for inbound, outbound, and blended campaigns.
However, many businesses find it hard to set up and manage.
Therefore, a proper setup is very important. With the right configuration, VICIdial can improve call quality and agent performance.
First of all, we make the setup process simple. In addition, our team ensures everything works smoothly from day one.
Moreover, we also provide related solutions like cloud dialer on rent and premium VoIP routes to ensure complete call center performance.
We set up campaigns based on your needs. For example, you can run inbound, outbound, or blended campaigns.
You can choose predictive, manual, or blended dialing. As a result, your agents can work more efficiently.
We connect VICIdial with your CRM. Therefore, your team can access customer data easily.
In addition, we set up reports. This helps you track performance and improve results.
We configure IVR and call routing. So, calls reach the right agents quickly.
If you need a simple setup, we also provide basic configuration.
A proper setup improves your call center performance. For example:
As a result, your business grows faster.
In addition to VICIdial setup, we also offer complete call center solutions. These include web hosting, outbound calling VoIP, cloud dialer for BPO and website development.
Therefore, you can manage everything in one place.
A professional setup ensures better performance. In addition:
Most importantly, it saves time and effort.
Now is the best time to upgrade your call center system. Therefore, contact us today.
What is VICIdial?
VICIdial is a powerful call center software for managing inbound and outbound campaigns.
How fast can I get started?
Basic setup can be completed within hours.
Do you provide VoIP?
Yes, we offer complete VoIP + dialer solutions.
| VICIdial Custom Configuration Name | Duration of the task | Price in USD | Order Now |
|---|---|---|---|
| Custom Dispositions | 30mins | Free | Order Now |
| Automatic Dispositions - VM and Answering Machines, Busy Tones | 20mins | Free | Order Now |
| Automatic VM on answering machines | 10mins | Free | Order Now |
| Music on hold | 20mins | Free | Order Now |
| DNC Removals | 20mins | Free | Order Now |
| Use my own URL/domain that leads to the Server(Dialer) | 30mins | Free | Order Now |
| Scheduled call back | 20mins | Free | Order Now |
| Ability to Change the Caller ID number as needed | 20mins | Free | Order Now |
| Custom logo on Vicidial admin & agent page | 30mins | Free | Order Now |
| Automatic Call Recording that’s easy to locate on ViciDial | 30mins | Free | Order Now |
| Remote agents & users | 30min | Free | Order Now |
| Voicebroadcast setup | 1hr | Free | Order Now |
| Press 1 survey setup | 1hr | Free | Order Now |
| Security setup(SSH,SIP port blocking) | 30mins | Free | Order Now |
| Inbound setup | 1hr | Free | Order Now |
| Call transfer 3 way conference | 30mins | Free | Order Now |
| Live Call transfer | 30mins | Free | Order Now |
| Carrier setup | 20mins | Free | Order Now |
| Hot Keys Active | 5mins | Free | Order Now |
| Agents can login to allowed campaign only | 1hrs | Free | Order Now |
| Cron user password change | 10mins | Free | Order Now |
| Particular campaign alloted to particular admin so that the real time reports of only those agents can be monitored who are logged in to that campaign. | 1hrs | Free | Order Now |
| Root password recovery | 20mins | Free | Order Now |
| Inbound Press 1 IVRS Menu Setup | 1hr | Free | Order Now |
| FQDN & SSL Setup | 30mins | Free | Order Now |
| WebPhone/WebRTC Setup | 30mins | Free | Order Now |
| Dynamic Portal Validation Setup | 30mins | Free | Order Now |
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Hours of Operation: Mon-Fri: 10AM-6PM (EST), Sat-Sun: Closed.
Warning: No illegal calls — scams, tax, loan, insurance, etc. Use only legitimate products/services. Fraud, spam, spoofing, and abusive calls are strictly prohibited and monitored. Violators will be terminated without notice.
Note: A valid CLI/Caller ID, owned legally by the caller, is required. No international or non-compliant CLI’s accepted. Verification of CLI is mandatory for all calls, especially for USA: FCC 499 Filer ID & RMD ID No.
VICIdial: Open-source, free to download and distribute. We charge only for the service — VICIdial is maintained by the VICIDIAL Group. We are not directly affiliated.
Important: We adhere to anti-spoofing and anti-fraud policies. Missed calls, spam, scams, and Wangiri are not allowed. Outbound calls with invalid/no caller ID will be blocked. Using fake or unauthorized ANI/CLI will result in immediate account shutdown without refund. Customers are responsible for maintaining legal calling practices.
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