VICIdial Support | Premium @ $100/month by Professionals
❓ Why Do I Need Support?
That’s a really good question. When you are running VICIdial, your entire business depends on it.
It can be a total mess if the phones stop ringing. Keeping a cloud server safe, secure, and constantly monitored is something that only a professional can handle.
Any glitch could require an expert to fix things quickly. A professional can guide you through the best configuration practices that suit your business for maximum productivity.
Having a professional by your side is always a smart decision.
💬 How Do We Provide Support?
Our support channels include almost everything — MS Teams call & chat, live website chat, and email.
We can also work through additional channels if you prefer.
You will receive the contact information for all available support channels as soon as your signup is complete.
🖥️ What Is Server Level Support?
As the name suggests, this support plan focuses on the regular maintenance of your cloud server.
It includes security, server monitoring, server health optimization, database maintenance, and tracking of other technical aspects.
This level of support keeps your server running smoothly and helps prevent unexpected downtimes or crashes.
⚙️ What Is Configuration Level Support (Recommended)?
This includes everything from the “Server Level Support” plan, plus on-demand configurations on your VICIdial system.
It covers almost everything available in the VICIdial user interface.
If you’re not familiar with the VICIdial admin interface and need assistance with configurations, have questions that need expert answers, or want guidance for optimized performance, this support plan is highly recommended.
The support price is $100 per month — highly recommended and chosen by most clients.
Click to Chat: 💬 Microsoft Teams
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