Terms and Conditions | VoIP & Calling Minutes

Last Updated: October 2025

⚙️ 1. Type of Service

(a) The Services to be provided by the Parties pursuant to the Agreement include termination and transmission of different types of Traffic, as may be mutually determined by the Parties.
(b) The addition of other services may be agreed between the Parties from time to time, subject to separately negotiated terms and conditions of such services provided.
1.1. Period of Service: As far as is practicable, the Services shall be 24 hours per day, 7 days per week, with continuous facilities.

⚡ 2. Term, Termination & Suspension

(a) This Agreement shall commence, remain in force, and continue in effect unless terminated by either Party with written notice to the other Party as specified.
(b) Either Party may, at its sole discretion, suspend the Services when the balance is zero or negative.
(c) VoIP or Dialer demos/tests: Once the customer is given a ready & working account, it is considered a working account. Customer-end device issues or local issues are not supported.

🔧 3. Technical Standards & Methods of Operation

(a) Each Party shall be responsible for making available, at its own expense, telecommunication facilities necessary for the provision of the Services.
(b) Each Party shall obtain required facilities by its own means. Any telecommunication facility failure shall be resolved by efforts of the Parties.

💰 4. Termination Rates

The termination rates agreed between the Parties may change from time to time upon mutual agreement, with no later than 3 days’ notice posted on the site. Rate lists are available in the VoIP Rates view versions in the relevant sections. Activation dates are communicated via live chat or email.

💳 5. Payments Coordination & Processing

(a) Invoices are generated every 15 days. The Service providing Party may prepare the Invoice within three (3) days after the 15 days’ traffic.
(b) Recipients make payments on a prepayment basis. Payments can be made via electronic payment systems.
(c) Charges are calculated from call data of the Service provider. Only completed calls are charged; bulk SMS is charged per submission, not delivery.
(d) Accounts are expressed in U.S. dollars and Euros for bulk SMS. All invoices follow the termination rates provision. No taxes apply. Expenses from electronic payments are the responsibility of the Service provider.
(e) Disputes after invoice generation must be sent within 10 days to the finance department. Minor differences (≤1% & ≥$30) are resolved by negotiation within one month.
(f) First-time PayPal/Payoneer payments require verification (credit card + transaction copy). Account crediting may take up to 24 hours. Second payment credits immediately. Handling fee: 6.6%.
NOTE: Mention your account ID/username/email when making the first payment.

🛡️ 6. Authorizations

Each Party is responsible for obtaining and maintaining all required governmental licenses, waivers, consents, registrations, permissions, and approvals during the Agreement.
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⚠️ 7. Limitations of Liability

If there is any failure, delay, accident, interruption, error, or defect in the Services, the Service provider must resolve defects in a reasonable time frame.

📢 8. Notices

All notices are made by posting on the Site. Rate notices are posted at least 3 days before activation.

⚖️ 9. Governing Law & Arbitration

This Agreement is governed by and construed in accordance with the laws of the Country.

📄 10. Other Terms & Conditions

(a) Entire Agreement – This Agreement represents the entire understanding between the Parties and supersedes all prior agreements.
(b) Amendment – This Agreement may be modified with one-month prior notice posted on the Site.
(c) Relationship – Parties act as independent contractors; this Agreement does not create partnership or agency relationships.
(d) Confidentiality – All information exchanged, except public information, must remain confidential. Technical details, IP addresses, credentials, and traffic cannot be disclosed to third parties.
(e) Intellectual Property – Neither Party may use the other Party’s intellectual property without written consent.
(f) Force Majeure – Neither Party is liable for delays or failures due to causes beyond their control, provided prompt notice is given.
(g) Assignment – Parties may not assign rights or obligations without written consent, except in specific sale or control scenarios.
(h) Return Policy – All refund terms are part of the Contract.
(i) Agree & Consent – Services must not be used for scam, spam, spoofing, or illegal campaigns. Illegal usage leads to instant account suspension without refunds.

Warning: Every CLI must be verified. Valid Caller ID/Display must be used. No IVR, press1, callback, tech support, Amazon fraud, spam, DTMF, or scam traffic allowed. Wangiri calls, blank caller IDs, invalid IDs, or federal/business number spoofing will be blocked. Customers are fully responsible for legal compliance. Any violations may result in full account suspension.

💡 Frequently Asked Questions