💳 Refund Policy | VoIP & Calling Minutes
At VoIP & Calling Minutes, we value your trust and are committed to providing the best experience with our VoIP and calling solutions.
If, for any reason, you are not completely satisfied with our services, you may be eligible for a refund of your unused balance
within 7 business days of your request.
🕒 Refund Eligibility
Refunds apply only to the available balance remaining in your account. The refund request must be made within seven (7) business days
from the date of your service dissatisfaction or cancellation notice. This period begins when your declaration of revocation is sent,
and for us, when it is received.
📩 How to Request a Refund
To initiate a refund, please email our billing department at billing@voipandcallingminutes.com with your account details and refund reason.
Once we review your request, you will receive a Return Authorization Number (RA). Please note that refunds cannot be processed without a valid RA number.
The refund process is completed within 7 business days from the date of RA approval.
💰 Refund Method
All refunds are issued exclusively through PayPal. Please note that a 4.5% payment gateway charge will be deducted as per the payment processor’s policy.
The refunded amount will reflect in your PayPal account within the standard transaction processing time after approval.
📞 Need Help with Your Refund?
If you encounter any issues with your refund or are unable to access your available balance, please contact our Customer Support Team for immediate assistance.
When contacting us, please mention your RA Number or order reference to help us expedite your request.
⚠️ Important Notes
- Refunds are applicable only for unused balances — no refunds will be issued for used call minutes or active usage time.
- All refund requests must be made directly by the account holder with valid proof of purchase.
- Refunds may not apply to promotional or discounted purchases unless otherwise stated.
- VoIP & Calling Minutes reserves the right to modify or update this Refund Policy at any time without prior notice.
Last Updated: October 2025
