Cloud Hosted Predictive Auto-Dialer for a Call Center
Predictive Auto Dialer offers an enterprise-grade Call Center Suite. This includes a predictive dialer with its own real-time agent web client application that can be added to the Web-Mob IP PBX and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio or one-call-at-a-time. It can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or for closer calls coming from fronters. It can also allow for remote agents that may only have a phone.
Predictive Dialer Features:
The ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc.
Ability to set a campaign to auto-dial and send live calls to available agents.
Ability to dial predictively in a campaign with an adaptive dialling algorithm
Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
Ability to send a dropped call to a voicemail box per campaign if no agent is available
Ability to set outbound CallerID per campaign
Ability to take inbound calls grabbing CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session
The ability for agents to log in remotely and have calls redirected to any phone number
Ability to start and stop recording an agent's calls at any time
Ability to automatically record all calls
Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialling
The ability for agents to be logged in remotely anywhere with just a phone and a web browser
Faster dispositioning of calls with agent key-binding
Definable Agent Wrapup-time per campaign
Ability to add custom call dispositions per campaign
Ability to use custom database queries in campaign dialling
Recycling of Busy calls at a specified interval without resetting a list
Dialling with custom TimeZone restrictions including per state and per day-of-the-week
Dialling with Answering Machine Detection, also playing a message for AM calls
Multiple campaigns and lead-lists are possible
The option of a drop timer with a safe-harbour message for FTC compliance
Variable Drop call percentage when dialling predictively for FTC compliance
Internal DNC list can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing across multiple inbound or outbound Asterisk servers is possible
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets)
3rd party blind call transfer
3rd party conferencing with agent drop-off
Ability to set user levels and permissions for certain features and campaigns
The ability for managers to listen-in on agent conversations
The ability for managers to enter conversations with agents and customers
Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese
Predictive Auto Dialer Pricing - Physical/Local Server Dialer
Installation and Customization = $90 with 1 Month Support Free
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