Predictive Dialer

Cloud Hosted Predictive Auto-Dialer for a Call Center

Predictive Auto Dialer offers an enterprise-grade Call Center Suite. This includes a predictive dialer with its own real-time agent web client application that can be added to the Web-Mob IP PBX and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio or one-call-at-a-time. It can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or for closer calls coming from fronters. It can also allow for remote agents that may only have a phone.

Predictive Dialer Features:

  • The ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc.
  • Ability to set a campaign to auto-dial and send live calls to available agents.
  • Ability to dial predictively in a campaign with an adaptive dialling algorithm
  • Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session
  • The ability for agents to log in remotely and have calls redirected to any phone number
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialling
  • The ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster dispositioning of calls with agent key-binding
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialling
  • Recycling of Busy calls at a specified interval without resetting a list
  • Dialling with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialling with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • The option of a drop timer with a safe-harbour message for FTC compliance
  • Variable Drop call percentage when dialling predictively for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing across multiple inbound or outbound Asterisk servers is possible
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Ability to set user levels and permissions for certain features and campaigns
  • The ability for managers to listen-in on agent conversations
  • The ability for managers to enter conversations with agents and customers
    Web-based administration
  • Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese

  • Predictive Auto Dialer Pricing - Physical/Local Server Dialer

  • Installation and Customization = $90 with 1 Month Support Free
  • Only Support = $40/month
  • Per Issue Support = $20/issue

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    Inbound Call Center

    An automated software, dialer or a CRM to manage huge inbound calls of customers and divert it to the available agents with all the customer information on the screen and entire reports management.

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    Outbound Call Center

    An automated software, dialer or a CRM to dial huge outbound calls to customers and connect it to the available agents with all the customer information on the screen and entire reports management. It reduces the agent’s idle time & boosts up productivity & sales.

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    Blended Call Center

    It's the same as the inbound and outbound call centre solution under one system which can handle incoming and outgoing calls of customers with entire reports, agents and time management.

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    Voice Broadcast Dialer

    The Voice Broadcast can send all of your messages, notifications, updates, and promotions to shoppers, volunteers, voters, and more. Above all, our fast setup method allows you to send your message in seconds.

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    Press 1 Survey Dialer

    The Press 1 Survey Dialer is intended to send huge amount of voice messages fast. It’s simple! Record messages. Firstly, a message for Live Answers giving them the choice to either be transferred to the next available agent or to be placed on a do not call list.

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