⚡ Predictive Auto Dialer VICIdial Installation

Predictive Auto Dialer VICIdial offers an enterprise-grade call center suite. This includes a predictive dialer with its own real-time agent web client application that can be added to the IP PBX and is highly configurable with detailed logging.
The dialer can dial predictively, at a ratio, or one call at a time. It can also function as an ACD for inbound calls, blend inbound and outbound calling, or handle closer calls coming from fronters. It also allows for remote agents who may only have a phone.

💡 Major Features of Predictive Auto Dialer VICIdial:

• Full Call Center suite integration
• Advanced Agent and Disposition report
• SSL, Webphone & Dynamic Portal Validation integration
• 64-bit capability
• Multi-server functionality & highly secured

🖥️ Minimum Hardware Requirements:

CPU: Intel dual-core processor or better
Speed: 2.0 GHz+, RAM: 4–8 GB, HDD: 500 GB, and a Fast Ethernet Card.
Depending on the size of your VICIdial/ViciBox setup, you may need multiple servers with different configurations.

⚙️ Typical Setups:

• 5–25 seat inbound or outbound setup
• Dialing up to 30 concurrent calls at a time
• 1 All-in-One Server [Intel Core i3 Processor, 4GB RAM, 1TB HDD]
• VoIP Trunk
• Codec: G729/G711
• Internet Bandwidth: 1 Mbps 1:1 or 8 Mbps Broadband

📋 Predictive Dialer Service Level Agreement:

Predictive Dialer comes with Basic Support and a Service Level Agreement that includes the following:

• Support Duration: 1-year support
• Days: Monday–Saturday
• Support Timings: 24 hours
• Support Includes: Troubleshooting

🧩 Troubleshooting:

Online support for the following tasks is included:

• Analysis of problems and suggesting/advising network administrators on remedies
• Rectifying issues on the Auto Predictive Dialer remotely via secured SSH tunnels
• Assistance with analyzing and understanding performance tuning issues
• Optimization of tuning parameters for better performance

⏱️ Response Times:

The response time for troubleshooting depends on the severity of the issue. The following are the response times based on severity levels:

• Severity One (Urgent): Attended within 1 hour; resolved within 4–6 hours
• Severity Two (High): Attended within 2 hours; resolved within 6–8 hours
• Severity Three (Normal): Attended within 4 hours; resolved within 24 hours
• Severity Four (Low): Attended within 12 hours; resolution depends on modification complexity

🔧 Resources Required During Installation:

• Remote access software – Any Desk, or Ultra Viewer
• Blank pen drive/DVD and Nero Disk Burner or PowerISO installed on a system with a DVD writer
• Dialer server connected to the network
• Any technical person to coordinate with us

💰 Predictive Auto Dialer Pricing – Local/Physical Server Dialer:

• Installation and Customization = $30 with 1 Month Free Support
• Only Support (Technical & configuration level issues) = $30 per month

Note: PayPal charges of 4.5% extra will be added in the invoice.