Predictive Auto Dialer Installation & Support

Predictive Auto Dialer offers an enterprise-grade Call Center Suite. This includes a predictive dialer with its own real-time agent web client application that can be added to the IP PBX and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio or one-call-at-a-time. It can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or for closer calls coming from fronters. It can also allow for remote agents that may only have a phone.

Major Features:

  • Full CRM suite integration
  • Advance Agent and Disposition repo
  • 64-bit capability
  • Multi-Server functionality

  • Minimum Hardware Requirements:

    CPU: Intel dual-core processor or better Speed: 2.0 GHz +, RAM: 4-8 GB, HDD: 500 GB & Fast Ethernet Card.
    Depending on the size of your ViciDial/GoAuto Dial Setup you need a different amount of servers with different setups.

    Typical setups would be:

  • 5-25 Seat Inbound or Outbound
  • Dialling up to 30 concurrent calls at a time.
  • 1 All-in-One Server [Intel Core i3 Processor, 4GB RAM, 1TB HDD]
  • VoIP Trunk
  • Codec: G729
  • Internet Bandwidth: 1Mbps 1:1 or 8 Mbps Broadband

  • Predictive Dialer Service Level Agreement

    Predictive Dialer comes with Basic Support and Service Level Agreement which includes the following:

  • Support Duration: 1-year Support
  • Days: Mon-Sat
  • Support Timings: 24 Hrs
  • Support Includes: Troubleshooting

  • Troubleshooting:
    Online Support for the following tasks is included:

  • Analysis of problem and issues and suggesting/advising the network administrators on remedies.
  • Rectifying issues and problems on the Auto Predictive Dialer by logging in to the server remotely through secured SSH tunnels.
  • Assistance with analyzing and understanding performance tuning issues.
  • Optimization of various tuning parameters for better performance.

  • Response Times:
    The response time for the troubleshooting call depends upon the severity of the issue.
    Following are response times associated with the levels of severity of the problem.

  • Severity One (Urgent): The issue will be attended through a phone call within 1 Hr of the Call / Email received and the issue will be resolved within 4-6 hrs.
  • Severity Two (High): The issue will be attended within 2 hours of the Call/Email received and resolved within 6-8hours.
  • Severity Three (Normal): The issue will be attended within 4 hours of the Call/ Email received and resolved within 24 hours.
  • Severity Four (Low): The issue will be attended within 12 hours of the intimation received and resolved to depend upon the nature of the modification /recommendation.

  • Resources required during the installation of the dialer:

  • Remote access software - Ammyy, Anydesk or Ultraviewer.
  • Blank DVD and Nero Disk burner/Power ISO installed on any of the systems with a DVD writer.
  • Dialer Server should be connected with the network.
  • One technical person who should coordinate with us.

  • Predictive Auto Dialer Pricing - Local/Physical Server Dialer

  • Installation and Customization = $90 with 1 Month Support Free
  • Only Support = $40 Per Month
  • Per Issue troubleshooting = $20/issue

  • Note: Payment gateway charges of 6.6% extra will be added in the invoice

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