Question 1

What is included in your WordPress Website Development Service?

Accepted Answer

Our service includes theme customization, plugin integration, responsive design, SEO setup, and complete website deployment.

Question 2

Do you offer ongoing maintenance after development?

Accepted Answer

Yes, we offer affordable maintenance plans that cover updates, backups, and security monitoring.

Question 3

Can you migrate my existing website to WordPress?

Accepted Answer

Absolutely! We provide seamless migration services with zero data loss and improved performance.

Question 4

Is the Free Cloud Dialer really free?

Accepted Answer

Yes! The hosting and dialer setup are completely free. You only commit to a minimum monthly VoIP recharge amount that will be used for your calling minutes.

Question 5

What is the minimum VoIP recharge required?

Accepted Answer

The minimum recharge varies depending on your call traffic and destination, but a fixed monthly commitment is required to keep the dialer active.

Question 6

Do I get full VICIdial features with the Free Cloud Dialer?

Accepted Answer

Yes, you get all standard VICIdial features including predictive dialing, inbound & outbound campaigns, agent monitoring, and reporting.

Question 7

Do I need to install or maintain the server?

Accepted Answer

No. Everything is managed and hosted by us. You only recharge your VoIP balance and start using the dialer immediately.

Question 8

Can I upgrade later to a paid plan?

Accepted Answer

Yes, you can easily migrate to our Mins Based Plan or Flat-Rate Cloud Dialer plan as your business grows.

Question 9

What is a mins based VICIdial cloud dialer?

Accepted Answer

A hosted dialer with a low fixed monthly fee plus $0.001/min. It’s ideal for cost-conscious call centers and flexible campaigns.

Question 10

How does the $0.001/min pricing work?

Accepted Answer

You pay a fixed monthly fee plus $0.001 for every minute used — no hidden charges, perfect for pay-as-you-go calling.

Question 11

Who should use this dialer?

Accepted Answer

Call centers, startups, seasonal campaigns, and telemarketing firms seeking cost-effective and scalable solutions.

Question 12

Is it scalable?

Accepted Answer

Yes. It’s fully cloud-hosted and can scale easily from small teams to large enterprises.

Question 13

Do you provide support and setup?

Accepted Answer

Yes. We include complete setup, configuration, and ongoing support for all users.

Question 14

What are outbound VoIP minutes?

Accepted Answer

Outbound VoIP minutes refer to the duration of outgoing calls made over an internet-based VoIP network. They are typically billed per minute and are essential for businesses and call centers making frequent outbound calls.

Question 15

Can I use outbound VoIP minutes with VICIdial or GOautodial?

Accepted Answer

Yes. Outbound VoIP minutes can be easily configured with VICIdial, GOautodial, IPPBX, and other dialer platforms. Our team assists you in carrier setup and configuration.

Question 16

What makes your outbound VoIP minutes different?

Accepted Answer

We offer crystal-clear audio, anti-fraud routing, and reliable global connectivity through Tier-1 and Tier-2 routes. Combined with 24/7 support and backup servers, our VoIP services ensure high performance and consistency.

Question 17

Do you provide international outbound routes?

Accepted Answer

Yes. We offer A-Z international outbound VoIP routes with high-quality connectivity and competitive rates.

Question 18

Is support available for dialer configuration?

Accepted Answer

Absolutely. Our technical team provides complete support for carrier and dialer configuration, ensuring smooth operation on VICIdial, GOautodial, or any other dialer platform.

Question 19

What is included in the Residential Conversational Manual VoIP service?

Accepted Answer

The service includes international SIP calling, support for IP phones, FXS phones, and mobile dialer apps, along with flexible broadband connectivity.

Question 20

Do I need a special device to use this service?

Accepted Answer

Yes, you need a Mobile Dialer App, an IP phone (e.g., Cisco), or a standard FXS phone connected to the gateway (e.g., Linksys PAP2).

Question 21

How can I check the calling rates?

Accepted Answer

You can view all rates in the Pricing section of our website.

Question 22

What is the USA Outbound VoIP & Cloud Auto Dialer?

Accepted Answer

Our USA Outbound VoIP & Cloud Auto Dialer powered by VICIdial is a cloud-based predictive dialing solution that automates outbound calling with affordable VoIP minutes and advanced analytics.

Question 23

Is the service compliant with U.S. telemarketing regulations?

Accepted Answer

Yes. We follow TCPA compliance standards and only allow legal campaigns. Users must use valid ANIs and avoid prohibited categories such as scams, IRS, or federal-related campaigns.

Question 24

What types of campaigns are allowed for USA calling?

Accepted Answer

Permitted campaigns include Solar, DME, Medicare, Final Expense, Real Estate, SEO, Janitorial, and other compliant categories.

Question 25

How can I avoid call blocking or disconnection issues?

Accepted Answer

To prevent call blocking, use valid traceable ANIs, rotate them regularly, and avoid illegal or high-risk call traffic. This ensures stable outbound performance.

Question 26

Do you provide technical or sales support?

Accepted Answer

Yes, 24/7 assistance is available via Live Chat and Microsoft Teams for both sales and technical queries.

Question 27

Can I scale my call center with your cloud dialer?

Accepted Answer

Yes. Our cloud-based VICIdial system allows easy scalability, so you can adjust agent seats as your business grows.

Question 28

What makes your Canada VoIP Cloud Dialer different?

Accepted Answer

Our dialer integrates advanced VICIdial features, Canadian-optimized routes, and full compliance with STIR/SHAKEN for a secure and reliable calling experience.

Question 29

Can I use the Cloud Dialer with my existing carrier?

Accepted Answer

No, we don't support third party carrier. Dialer comes with a pre-configured outbound carrier.

Question 30

Is technical support included?

Accepted Answer

Absolutely. We offer 24/7 expert assistance for installation, maintenance, and optimization.

Question 31

Do you provide a trial or demo?

Accepted Answer

Yes, we provide demo access to help you explore the full potential of our Canada VoIP Cloud Dialer before making a commitment.

Question 32

What is a UK VoIP Cloud Dialer?

Accepted Answer

A UK VoIP Cloud Dialer is a cloud-hosted telephony platform that helps call centers manage outbound and inbound calls efficiently using the internet. It enhances productivity, reduces costs, and ensures superior voice quality for every call.

Question 33

Does the service include VICIdial installation?

Accepted Answer

Yes, VICIdial comes preinstalled and optimized for performance, offering ready-to-use dialer functionality without complex setup steps.

Question 34

Is the UK VoIP Cloud Dialer compliant with UK telecom standards?

Accepted Answer

Yes, our solution fully complies with Ofcom regulations and all UK telecom standards, ensuring legal and reliable operations for your call center.

Question 35

Can I integrate it with my existing CRM?

Accepted Answer

No. We don't have technical scope for this.

Question 36

Do you provide technical support?

Accepted Answer

Yes, our technical support team is available 24/7 to assist you with installation, configuration, and troubleshooting to ensure uninterrupted service.

Question 37

What is the Australia Outbound VoIP & Cloud Auto Dialer solution?

Accepted Answer

Our Australia Outbound VoIP & Cloud Auto Dialer combines the power of VoIP calling with VICIdial’s automation technology. It allows call centers to connect with more customers efficiently, reduce operational costs, and boost productivity with predictive dialing and CRM integration.

Question 38

Does the system come with VICIdial preinstalled?

Accepted Answer

Yes, our solution comes with VICIdial preinstalled and fully configured. It’s optimized for cloud performance, so you can start your outbound campaigns immediately without technical setup delays.

Question 39

Can we use our own DID, or is it compulsory to use yours?

Accepted Answer

No, it’s not compulsory to use our DIDs. We only allow whitelisted and verified Australian CLIs through https://australia.cliverify.com. If you choose to purchase CLIs from us, they come pre-whitelisted with rates as follows: National $2 + $1.5 one-time, Mobile $6.5 + $6 one-time, Inbound $0.005/min (1/1 pulse). DIDs must be able to receive inbound calls or IVR to remain active.

Question 40

What are the call rates for Australia?

Accepted Answer

Our Australia VoIP rates are highly competitive: Fixed lines at $0.009/min and Mobile at $0.0195/min (1/1 pulse). All calls include verified CLI pass for better connection reliability.

Question 41

Is the VICIdial Cloud Dialer suitable for remote agents?

Accepted Answer

Yes, absolutely. Our cloud-based VICIdial platform supports remote and distributed agents, allowing your team to connect from any location using secure VoIP credentials and softphones.

Question 42

Can I integrate the dialer with my CRM system?

Accepted Answer

No, we don't have scope of support for this.

Question 43

What kind of support do you offer?

Accepted Answer

We provide 24/7 technical and sales support via Live Chat and Microsoft Teams. Our VICIdial engineers ensure smooth onboarding, troubleshooting, and continuous optimization for your operations.

Question 44

What is a Predictive Auto Dialer?

Accepted Answer

A Predictive Auto Dialer automatically calls multiple numbers at once and connects answered calls to available agents, improving productivity and reducing idle time.

Question 45

How do Predictive Auto Dialer VoIP Minutes work?

Accepted Answer

Predictive Auto Dialer VoIP Minutes are consumed for outbound calls made through the dialer, calculated per call duration and destination.

Question 46

Can I use these minutes for international calling?

Accepted Answer

Yes, VoIP & Calling Minutes offers A-Z international routes, allowing reliable and affordable global connectivity.

Question 47

Is setup support included?

Accepted Answer

Yes, our expert team provides complete installation and configuration support for predictive dialer and VoIP integration.

Question 48

How do I request a refund from VoIP & Calling Minutes?

Accepted Answer

To request a refund, please email our billing team at billing@voipandcallingminutes.com with your order details. We will issue you a Return Authorization (RA) number, which is required to process your refund. Refunds will be completed within 7 business days once approved.

Question 49

What payment method is used for issuing refunds?

Accepted Answer

All refunds are processed exclusively through PayPal. The refund will be credited back to the original PayPal account used for the purchase, with a standard gateway charge of 4.5% applied as per PayPal policy.

Question 50

Is there a time limit to request a refund?

Accepted Answer

Yes. Refunds for unused balances can be requested within 7 business days from the date of your refund declaration. After this period, refund requests may not be accepted.

Question 51

Can I get a refund on used VoIP minutes or completed services?

Accepted Answer

No. Refunds are only available for unused balances. Once VoIP minutes are used or services have been rendered, those amounts are non-refundable.

Question 52

Are there any charges or deductions on refunds?

Accepted Answer

Yes. All refunds processed through PayPal will incur a 4.5% gateway fee. This charge is deducted from the refund amount and is non-reversible.

Question 53

How long does it take to receive the refund?

Accepted Answer

Refunds are typically processed within 7 business days after the refund request is approved. You will receive an email confirmation once the refund has been issued to your PayPal account.

Question 54

What if I don't receive my refund within the specified time?

Accepted Answer

If you haven't received your refund after 7 business days, please contact our billing support team via email at billing@voipandcallingminutes.com or use our Live Chat support on the website. Our team will promptly investigate and assist you.

Question 55

Can I contact customer support for refund-related queries?

Accepted Answer

Yes. You can reach our billing and refund support team through Live Chat or Microsoft Teams for quick assistance. Visit https://tawk.to/chat/5a64c151d7591465c706f390/default for live chat or connect via Microsoft Teams at https://teams.live.com/l/invite/FEAdYMA3h869GMgWAQ.

Question 56

What happens if I use the service for illegal calls or spam?

Accepted Answer

Your account will be suspended immediately without refunds. All campaigns must be legitimate, and CLI verification is mandatory.

Question 57

How are payments processed?

Accepted Answer

Payments are prepayment-based. First-time payments require verification. Invoices are generated every 15 days.

Question 58

What is the refund or return policy?

Accepted Answer

Refunds are only applicable according to the Return Policy. Misuse or illegal activity will not be refunded.

Question 59

What makes VoIP & Calling Minutes one of the best VoIP providers?

Accepted Answer

VoIP & Calling Minutes offers A-Z VoIP termination through Tier-1 and Tier-2 interconnections, high-quality connectivity, and 24/7 support, making it one of the best VoIP providers for global call centers.

Question 60

Can I use my VoIP minutes with VICIdial or GoAutoDial?

Accepted Answer

Yes, VoIP & Calling Minutes is fully compatible with both VICIdial and GoAutoDial, and we assist with complete carrier configuration.

Question 61

Do you provide support for VoIP setup and troubleshooting?

Accepted Answer

Yes, 24/7 technical support is available via Microsoft Teams, Email, and Live Chat for setup, configuration, and troubleshooting.

Question 62

Can we use random CLI/DID?

Accepted Answer

No, only valid and verified CLIs are allowed for outbound calling. You can order DIDs via https://www.voipandcallingminutes.com/did-request-form/. Each DID must be configured to answer via live agents or an IVR to remain active.

Question 63

What are your payment options?

Accepted Answer

Payments can be made via PayPal, USDT, or Payoneer with a minimum recharge of $25.

Question 64

What is the rate for calling USA toll-free numbers using your VoIP minutes?

Accepted Answer

Our VoIP minutes for USA toll-free calling are priced at $0.004 per minute with a 1/1 pulse rate.

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