☁️ Cloud VICIdial Setup

Enhance the efficiency of your call center operations with the Cloud Vicidial Setup Service offered by VoIP & Calling Minutes. Our team of experts specializes in the seamless installation and configuration of Vicidial on a robust cloud server, tailored to meet the unique needs of your business. By entrusting us with your Vicidial setup, you can expect unparalleled performance and reliability, ensuring that your inbound and outbound calls are managed with precision and effectiveness.

With our comprehensive service, you will experience enhanced productivity and improved customer satisfaction as you streamline your call center processes. Rely on VoIP & Calling Minutes for a hassle-free Vicidial setup experience that empowers your business to thrive in the digital age.

When businesses are in search of a Cloud Vicidial Setup Service that excels in delivering top-notch solutions, VoIP & Calling Minutes emerges as a standout choice. Their team of experts brings a wealth of knowledge and experience to the table, ensuring a seamless and efficient setup process that integrates Vicidial flawlessly into the existing operations of your business. By selecting VoIP & Calling Minutes for your Vicidial setup needs, businesses open the door to a personalized approach that unleashes the full potential of this powerful platform, leading to improved productivity and overall performance. Clients can rely on VoIP & Calling Minutes to provide a holistic solution that is tailored to their specific requirements, driving operational efficiency to new heights and empowering businesses to thrive in a competitive landscape.

📞 VICIdial Predictive Auto Dialer

It offers an enterprise-grade Call Centre Suite. This includes a predictive dialer with its own real-time agent web client application and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio, or one-call-at-a-time, and can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or manage closer calls coming from fronters.

💡 Features:

• Ability for an agent to call clients in succession from a database through a web client
• Display of a script for the agent to read with fields like name, address, etc.
• Option to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign using an adaptive dialing algorithm
• Option to set outbound Caller ID per campaign and take inbound calls with Caller ID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• An agent can take both inbound and outbound calls in a single session
• Ability to start and stop recording an agent’s calls at any time
• Option to automatically record all calls
• Ability to schedule a callback with a customer as either any agent or agent-specific
• Manual dial mode allows previewing leads before dialing

⚙️ Cloud VICIdial Setup & Installation Steps

• Register and verify an account on contabo.com or hetzner.com.
• Share the Hetzner or Contabo portal credentials with us, and we will choose the appropriate server plan based on the number of agents.
• For using WebPhone/WebRTC and Dynamic Portal Validation, an SSL certificate is required, which can be installed on an FQDN (Fully Qualified Domain Name). You have to provide the FQDN by creating an ‘A’ record in your DNS Management or C-Panel → DNS Zone Editor and set it to the dialer IP provided by us. Refer to Setting up FQDN (Fully Qualified Domain Name) to learn more.
• Make a one-time payment for the Vicidial installation & customization on the cloud.
• For fast processing and getting your live account, connect with Sales via Live Chat or Sales Support – Chat on Microsoft Teams.